Privacy Policy

1 Introduction

My Rental Spot Inc. ("My Rental Spot," "Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website at www.myrentalspot.com, our mobile applications, and all related services (collectively, the "Services").

By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our privacy practices, please do not use our Services.

2 Information We Collect

We collect information in several ways depending on how you interact with our Services.

2.1 Information You Provide Directly

When you create an account, use our features, or communicate with us, you may provide:

Account Information

• Name, email address, phone number
• Password (stored in encrypted form)
• Profile photo (optional)
• Company or business name
• Billing address

Property Information

• Property addresses and descriptions
• Unit details (bedrooms, bathrooms, amenities)
• Rental prices and lease terms
• Property photos and documents

Tenant & Applicant Information

• Names, contact information, and identification
• Rental application details
• Employment and income information
• References and rental history
• Social Security Numbers (for tenant screening only)

Financial Information

• Bank account information (for ACH payments)
• Payment card information (processed by Stripe)
• Transaction history and payment records

Communications

• Messages sent through our platform
• Support tickets and customer service interactions
• Feedback and survey responses

2.2 Information Collected Automatically

When you use our Services, we automatically collect certain information:

Device & Usage Information

• IP address and approximate location
• Browser type and version
• Operating system and device type
• Pages visited and features used
• Time spent on pages and click patterns
• Referring website or source

Cookies & Similar Technologies

We use cookies, pixels, and similar tracking technologies to collect information about your browsing activities. See Section 5 for more details.

2.3 Information from Third Parties

We may receive information about you from third-party sources:

• Tenant Screening Services (TransUnion): Credit reports, background checks, eviction history
• Payment Processors (Stripe): Payment verification and transaction data
• Identity Verification Services: Identity confirmation data
• Public Records: Property ownership and tax records

3 How We Use Your Information

We use the information we collect for the following purposes:

4 Information Sharing & Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our Services:

4.2 Between Platform Users

Certain information is shared between users as necessary for the platform to function:

• Landlords ↔ Tenants: Names, contact information, lease details, payment status, maintenance requests
• Property Managers ↔ Property Owners: Property information, financial reports, tenant details, maintenance records
• Landlords ↔ Applicants: Application status, screening results (as permitted by law)

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Court orders, subpoenas, or legal process
• Requests from law enforcement or government agencies
• To protect our rights, property, or safety
• To prevent fraud or illegal activities
• In connection with a merger, acquisition, or sale of assets

4.4 With Your Consent

We may share your information for other purposes with your explicit consent.

5 Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience and analyze how our Services are used.

5.1 Types of Cookies We Use

5.2 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to:

• View what cookies are stored on your device
• Delete all or specific cookies
• Block cookies from all or specific websites
• Block third-party cookies
• Accept or reject cookies on a case-by-case basis

Note: Blocking essential cookies may prevent you from using certain features of our Services.

5.3 Do Not Track

Some browsers offer a "Do Not Track" (DNT) setting. Our Services do not currently respond to DNT signals. However, you can manage tracking through cookie settings and opt-out tools provided by analytics services.

5.4 Google Analytics Opt-Out

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

6 Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it.

6.1 Security Measures

• Encryption: All data is encrypted in transit (TLS/SSL) and at rest (AES-256)
• Secure Infrastructure: We use industry-leading cloud providers with SOC 2 compliance
• Access Controls: Strict role-based access to personal data
• Authentication: Secure password hashing, support for two-factor authentication
• Monitoring: Continuous security monitoring and intrusion detection
• Regular Audits: Periodic security assessments and vulnerability testing

6.2 Payment Security

We do not store complete credit card numbers or bank account details on our servers. All payment information is processed and stored securely by Stripe, which is PCI-DSS Level 1 certified — the highest level of payment security certification.

6.3 Your Responsibilities

You are responsible for:

• Maintaining the confidentiality of your account credentials
• Using strong, unique passwords
• Logging out of shared devices
• Notifying us immediately of any unauthorized access

7 Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law.

7.1 Retention Periods

7.2 Account Deletion

When you request account deletion:

• Your account is immediately deactivated
• Personal data is deleted within 90 days
• Some data may be retained for legal compliance (e.g., financial records)
• Anonymized data may be retained for analytics
• Backup copies are purged according to our backup retention schedule

8 Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information.

8.1 How to Exercise Your Rights

To exercise any of these rights, you may:

• Email us: privacy@myrentalspot.com
• Use in-app settings: Manage preferences in your account settings
• Mail us: My Rental Spot Inc., Orinda, CA

We will respond to your request within 30 days (or 45 days for complex requests). We may need to verify your identity before processing your request.

9 California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).

9.1 Your California Rights

• Right to Know: Request information about what personal data we collect, use, and disclose
• Right to Delete: Request deletion of your personal information
• Right to Correct: Request correction of inaccurate personal information
• Right to Opt-Out of Sale: We do not sell your personal information
• Right to Limit Use of Sensitive Personal Information: Limit how we use sensitive data
• Right to Non-Discrimination: Equal service regardless of privacy choices

9.2 Categories of Personal Information

In the preceding 12 months, we have collected the following categories of personal information as defined by the CCPA:

• Identifiers (name, email, phone, IP address)
• Personal information under Cal. Civ. Code § 1798.80(e) (name, address, financial info)
• Commercial information (transaction history, property records)
• Internet activity (browsing history, search history on our site)
• Geolocation data (approximate location from IP)
• Professional information (employment data from rental applications)
• Sensitive personal information (SSN for tenant screening, with consent)

9.3 How to Submit a CCPA Request

California residents may submit requests by:

• Email: privacy@myrentalspot.com (subject: "CCPA Request")
• Toll-free number: Contact us through our support channels

You may designate an authorized agent to make a request on your behalf. We will verify both your identity and the agent's authority.

9.4 Shine the Light

Under California's "Shine the Light" law, California residents may request information about personal data shared with third parties for direct marketing. We do not share personal information with third parties for their direct marketing purposes.

10 Marketing Communications

10.1 Types of Communications

We may send you the following types of communications:

• Transactional Emails: Account confirmations, payment receipts, security alerts (required for service)
• Service Updates: New features, platform changes, maintenance notices
• Marketing Emails: Promotional content, newsletters, tips (with consent)

10.2 Opting Out

You can opt out of marketing communications by:

• Clicking "Unsubscribe" at the bottom of any marketing email
• Adjusting your notification preferences in account settings
• Contacting us at privacy@myrentalspot.com

Please note that you cannot opt out of transactional emails essential to your use of the Services.

10.3 CAN-SPAM Compliance

We comply with the CAN-SPAM Act. All marketing emails:

• Clearly identify My Rental Spot Inc. as the sender
• Include our physical mailing address
• Contain a clear way to opt out
• Honor opt-out requests within 10 business days

11 Children's Privacy

Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@myrentalspot.com. If we discover that we have collected personal information from a child under 18, we will promptly delete such information.

12 International Users

My Rental Spot is headquartered in the United States, and our Services are primarily designed for users in the United States.

12.1 Data Transfers

If you access our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers are located and our central database is operated.

12.2 International Privacy Laws

The data protection laws of the United States may differ from those in your country. By using our Services, you consent to the transfer of your information to the United States and the use and disclosure of your information in accordance with this Privacy Policy.

12.3 GDPR Notice (European Users)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, please note:

• Our Services are not specifically targeted at EEA residents
• If you choose to use our Services, your data will be transferred to the United States
• You may have additional rights under GDPR, which we will honor upon verified request
• Contact privacy@myrentalspot.com for GDPR-related inquiries

13 Third-Party Links & Services

Our Services may contain links to third-party websites, services, or applications that are not operated by us. This Privacy Policy does not apply to third-party sites.

We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party services you access through our platform, including:

• Stripe Privacy Policy
• TransUnion Privacy Policy
• Google Privacy Policy (Analytics)

14 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors.

14.1 Notification of Changes

When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Post the revised policy on our website
• For material changes, notify you via email or prominent notice in our Services

14.2 Your Continued Use

Your continued use of our Services after changes become effective constitutes your acceptance of the revised Privacy Policy. If you do not agree with the changes, you should stop using our Services and delete your account.

We encourage you to periodically review this Privacy Policy to stay informed about how we protect your information.

15 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

We will respond to your inquiry within 30 days. For CCPA or other privacy rights requests, we may require identity verification before processing your request.