Track Requests in Real-Time

From your renter dashboard, click "New Request" and fill in the details including the issue type, description, and urgency level. You can also attach photos to help your property manager understand the problem. Requests are sent instantly to your property manager.

You'll receive notifications via email and in-app whenever your request status changes. This includes when it's reviewed, assigned, scheduled, or completed. You can also check the progress timeline in your dashboard at any time.

Yes! Each maintenance request has a built-in messaging system. You can ask questions, provide additional details, or coordinate scheduling directly with your property manager — all within the request thread so everything stays organized.

When submitting a request, you can mark it as urgent. Urgent requests are flagged for immediate attention by your property manager. For true emergencies (gas leaks, flooding, etc.), always call emergency services first, then submit through the app.

Yes. Your dashboard shows all requests — active and completed. You can filter by status and view the full history including timelines, messages, and resolution details for any past request.

Absolutely. Maintenance request tracking is included free for all renters on My Rental Spot. There are no subscription fees or hidden costs to submit, track, or communicate about maintenance requests.

Submitting maintenance requests does not negatively affect your Renter Score. In fact, using the platform responsibly — including proper communication and timely reporting of issues — demonstrates good tenant behavior.