These self-service features reduce your workload by letting tenants manage their own needs.
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Tenants Can Self-Serve
Make rent payments — Pay anytime, set up AutoPay, view history and receipts.
Submit maintenance requests — Report issues with photos and track progress.
Sign leases and renewals — Review and eSign documents from any device.
Update contact info — Change phone, email, and emergency contacts.
Download documents — Access lease, notices, and receipts anytime.
Manage renters insurance — Enroll, update, and provide proof of coverage.
View Renter Score — Check their score and share it with future landlords.
Respond to renewal offers — Accept, negotiate, or decline lease renewals online.
❓ FAQ
Common Questions
About the tenant portal.
It's strongly recommended but not required. The portal makes payments, communication, and requests much easier for both PMs and tenants. You can still collect payments offline if needed.
Yes, completely free. Tenants can access all portal features at no cost.
No. Each tenant only sees their own unit, lease, payments, and documents. Tenant data is completely private.
Yes. The portal is fully responsive on web browsers, and there's also a dedicated mobile app for iOS and Android with all the same features.
