Move-in day is exciting, but it's also when most tenant-landlord disputes begin. That scratch on the floor? The drip in the bathroom? Without proper documentation, you could be arguing about it for months or paying for damage you didn't cause.
A thorough move-in inspection protects both tenant and landlord, preventing disputes and building trust from the start. This guide covers everything both parties need to do before, during, and after move-in day.
MyRentalSpot's File Storage and Photo Uploads features let both landlords and tenants document property condition with photos and notes. Everything is stored securely and time-stamped, creating a record that prevents disputes before they start.
For each issue you find:
Take photos in daylight or with all lights on. Include something for scale (a coin or your hand) next to small damage. Photograph appliances with their model and serial numbers visible. Back up photos to cloud storage immediately.
Tenants on MyRentalSpot can upload move-in photos directly through the Resident Portal using Photo Uploads. Photos are time-stamped, organized by unit, and accessible to both the tenant and landlord. This creates a shared record both parties can reference at move-out.
If you find significant problems (leaks, broken appliances, safety hazards), don't sign off on the move-in inspection until they're fixed or documented as pre-existing with a written repair timeline from the landlord.
For minor cosmetic issues: Photograph and document on the checklist, email to the landlord with photos attached, keep a copy for your records, and note them on the signed move-in inspection.
For major issues (leaks, broken appliances, safety hazards): Do not accept keys until resolved, or get a written commitment with a specific repair timeline. Document that the unit was accepted with noted issues. Follow up in writing if repairs aren't completed as promised.
If you're a landlord, here's how to ensure smooth move-ins:
First Impressions Matter: How you handle move-in day sets the tone for the entire tenancy. A landlord who's organized, responsive, and transparent during move-in earns tenant trust that pays off in on-time rent, lease renewals, and better property care.
"That scratch was already there" - Photograph all existing damage during the inspection with both parties present.
"The appliance was broken when I moved in" - Test all appliances together during the walkthrough and document their condition.
"You didn't return my full deposit" - Compare move-out condition to detailed move-in photos and signed checklist.
"The unit wasn't clean" - Document cleanliness with photos before moving any belongings in.
The single best thing you can do to prevent move-in disputes is have both parties walk through together, photograph everything, and sign a shared document acknowledging the unit's condition. Digital records with timestamps make this even stronger than paper forms.
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