Update your profile information, manage notification preferences, change your password, enable two-factor authentication, and control your account security.
Keep your profile information up to date for smooth communication and verification.
Click your avatar or name in the top-right corner, then select "My Account" from the dropdown menu.
Edit your full name, email address, phone number, and profile photo. Your email and phone show a verified badge once confirmed.
Scroll to the Address section and enter your current street address, city, state, and ZIP code.
Click "Save All Changes" at the top of the page. You'll see a confirmation message once saved.
Protect your account with a strong password, two-factor authentication, and session management.
In the Security section, click "Change Password". Enter your current password, then your new password twice to confirm.
Click "Enable 2FA" on the security card. Scan the QR code with an authenticator app (Google Authenticator, Authy, etc.), then enter the 6-digit code to confirm.
After enabling 2FA, you'll receive backup recovery codes. Save these in a secure location — they let you log in if you lose access to your authenticator.
Scroll to Sessions to see all devices currently logged into your account. Click "Revoke" on any session you don't recognize.
A single scrolling page with top tab navigation for quick access to every section.
Control how and when you receive alerts from My Rental Spot.
Receive email alerts for rent payments, maintenance updates, lease activity, and messages. Configure frequency per topic.
Get text messages for urgent alerts like payment confirmations, maintenance emergencies, and security events.
Enable push notifications on the mobile app for real-time alerts about messages, payments, and requests.
Toggle your Renter Score visibility on or off. When enabled, you get a shareable URL to include in applications.
Quick fixes for the most common sign-in and account issues.
On the login page, click "Forgot password?" and enter the email address on your account. Open the reset link in the email and choose a new password. If the email doesn't arrive within a few minutes, check your spam or promotions folder.
If you created your account with "Continue with Google", sign in the same way. Using the email and password form will not work unless you have set a password for the account.
Check that the email address in your profile is spelled correctly. Then look in spam, junk and promotions folders. Adding the My Rental Spot sender to your contacts helps future emails land in your inbox.
Make sure your phone number includes the right country code and that SMS notifications are turned on in Preferences. Some carriers block short-code messages, so if texts still don't arrive, contact your carrier.
Changes are only stored after you click "Save All Changes" at the top of the My Account page. Wait for the confirmation message before leaving the page.
Go to Sessions and click "Revoke" on that device. Then change your password right away and turn on two-factor authentication if it isn't on already.
Take five minutes on your first day to set up these basics:
Landlords handle rent payments and bank details, so 2FA matters most for property manager accounts.
Answers about account settings and security.
Browse our full guide library or contact support for personalized assistance.